Managing for the sustained success of an organization — A quality management approach
Gestion des performances durables d'un organisme — Approche de management par la qualité
03.100.70 - Management systems. Including environmental management systems (EMS), road traffic management systems, energy management systems, health care management systems, etc.
03.120.10 - Quality management and quality assurance.
Anula a: ISO 9004:2000
Es anulada por: ISO 9004:2018
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Ingles / Frances
