Quality management systems — Guidelines for performance improvements
Systèmes de management de la qualité — Lignes directrices pour l'amélioration des performances
03.100.70 - Management systems. Including environmental management systems (EMS), road traffic management systems, energy management systems, health care management systems, etc.
03.120.10 - Quality management and quality assurance.
Anula a: ISO 9004-1:1994
Es anulada por: ISO 9004:2009
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Ingles / Frances
