ISO/IEC TS 20000-11:2021

Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

Technologies de l'information — Gestion des services — Partie 11: Recommandations sur la relation entre l'ISO/IEC 20000-1 et les référentiels de gestion de service: ITIL®