ISO/IEC TR 20000-11:2015

Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

Technologies de l'information — Gestion des services — Partie 11: Relations entre ISO/IEC 20000-1:2011 et les référentiels de gestion de service: ITIL®