Quality management and quality system elements — Part 4: Guidelines for quality improvement
Management de la qualité et éléments de système qualité — Partie 4: Lignes directrices pour l'amélioration de la qualité
03.100.70 - Management systems. Including environmental management systems (EMS), road traffic management systems, energy management systems, health care management systems, etc.
03.120.10 - Quality management and quality assurance.
Es modificada por: ISO 9004-4:1993/Cor 1:1994
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Ingles / Frances
