Quality management and quality system elements — Part 2: Guidelines for services
Gestion de la qualité et éléments de système qualité — Partie 2: Lignes directrices pour les services
03.100.70 - Management systems. Including environmental management systems (EMS), road traffic management systems, energy management systems, health care management systems, etc.
03.120.10 - Quality management and quality assurance.
Equivalente: ISO 10320:1991
Es modificada por: ISO 9004-2:1991/Cor 1:1994
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