Customer contact centres — Part 1: Requirements for customer contact centres
Centres de contact clients — Partie 1: Exigences relatives aux centres de contact clients
03.080.30 - Services for consumers. Including hotels, restaurants, washing, cleaning, removals, funerals, real estate, vehicle repair and servicing, furniture removals, services for elderly, sheltered housing services for elderly, sheltered housing, etc.
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Esta norma está disponible en:
Formato digital
Ingles / Frances
